January 13, 2023

The Benefits of Digital Maps and Wayfinding for Airports and their Terminals

Point Consulting
Airport Wayfinding
The benefits of accurate digital airport and terminal wayfinding maps

Navigation: Terminal maps help passengers navigate through the airport and find their way to their gate, baggage claim, restrooms, and other important areas

Orientation: Passengers can orient themselves and get a sense of the layout of the airport, which is especially helpful for first-time visitors or travellers in an unfamiliar airport

Planning: Informed dynamic maps help passengers plan their time at the airport by identifying the locations of restaurants, shops, and other amenities opening up further revenue opportunities for retailers

Wayfinding: Passengers can find their way to transportation options such as bus, train and taxi stands, parking areas and rental car facilities

Transfers: Digital maps help passengers navigate through the terminals based on their connecting flights

Accessibility: Many airports also include information on accessibility features such as elevators, ramps, and accessible restrooms on their maps; very useful and helpful for passengers with mobility needs

Indoor maps are there to improve the convenience and experience for the passenger as well as lessen the burden on staff. With digital technologies within the airport continuing to evolve the way we travel, having a good-looking map that is well designed and up to date is no longer considered a nice to have but a fundamental piece expected by the passenger as part of their journey

Airport terminal Image by yanalya on Freepik

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